Refund and Returns Policy
At FloorGreeter.com, we aim to ensure that every customer is satisfied with their purchase. Our Refund and Returns Policy outlines the conditions and steps for making changes, requesting refunds, or exchanging products. Please read the policy carefully to understand your options.
Order Modifications and Cancellations
We understand that changes may be necessary. You can request the following adjustments within 24 hours of placing your order:
- Changing shipping information (e.g., address).
- Updating product details (e.g., doormat size or design).
- Order cancellations.
After 24 hours, your order will be processed, and no further changes can be made.
Eligibility for Refunds and Returns
We take great care to deliver high-quality doormats. However, we will accept refund or return requests in the following cases:
1. Lost Orders
- If your order is confirmed as lost during shipping, you are eligible for a full refund or a replacement product.
2. Damaged or Faulty Products
- If your product arrives with printing defects, damage, or poor-quality results, you may request a refund or exchange.
- To process your claim, please send us clear photos of the defect or damage via email at support@floorgreeter.com.
Refund and Replacement Options
Once we verify your claim, you can choose one of the following resolutions:
Receive a New Product
- We will send a replacement product free of charge.
Refund Processing
- Refunds are processed within 3–5 business days after approval.
We strive to handle all cases promptly to minimize any inconvenience.
Non-Returnable Items
- We do not accept returns or issue refunds for products without defects.
- If you need assistance with your order, please feel free to contact us.
How to Reach Us
For any refund, return, or support inquiries, please use one of the following methods to connect with us:
- Email: support@floorgreeter.com
- Facebook: FloorGreeter
- Instagram: @FloorGreeter
Additional Notes
- Refunds will only be issued to the original payment method used at checkout.
- Claims must be made within 7 days of receiving your order.
- For tracking-related inquiries or shipping delays, refer to our Shipping Policy.
We appreciate your trust in FloorGreeter.com and are here to make your shopping experience exceptional. For further assistance, don’t hesitate to reach out.