Shipping Policy
At FloorGreeter.com, we are committed to delivering your custom doormats in a timely and efficient manner. Below is our detailed shipping policy, designed to ensure transparency and clarity.
Production Time
- Our production process takes 3–9 business days (Monday to Friday), depending on the complexity of your order.
Shipping Time and Fees
We offer worldwide shipping with delivery times and fees detailed below:
United States (Free Shipping)
- Delivery Time: 5–10 business days (Monday to Friday).
- No shipping fee applies for orders within the US.
European Union (EU)
- Delivery Time: 10–20 business days (Monday to Friday).
- Shipping Fee: $9.95.
Rest of the World
- Delivery Time: 10–30 business days (Monday to Friday).
- Shipping Fee: $13.95.
Order Tracking
- Once your order is shipped, we will provide a unique tracking number for each shipment.
- You’ll receive your tracking information via email or PayPal once it becomes available.
Order Management
- You can request changes to your shipping address within 24 hours of placing your order.
- Please note, we cannot modify the address once your order has been processed.
Multiple Orders
- Each order is shipped separately with its own tracking number. We do not combine orders, even if placed on the same day.
Worldwide Shipping
- We ship globally! However, shipping availability may vary depending on current circumstances and restrictions.
Shipping Delays
While we strive to meet the timelines mentioned above, delivery times may occasionally be delayed due to factors beyond our control, such as:
- Extreme weather conditions (e.g., storms, natural disasters).
- Unforeseen events affecting transportation.
In the event of a delay, we will notify you promptly and provide updates on your order status.
Transparent Information
We clearly list all production times, shipping times, and fees during checkout to ensure you have all the information you need before completing your purchase.